Applying total quality to sales – Cas Welch - Pete Geissler – ASQC Quality Press – 1995 – Blanda

**Applying total quality to sales**: Contents:

Foreword

Preface

Chapter 1:

Looking back to see the future

Chapter 2:

Culture shock on the showroom floor

Chapter 3:

Quality and the ups, downs, and ups at Xerox

Chapter 4:

The futile search for pixie dust

Chapter 5:

From product quality to process quality

Chapter 6:

Slugging it out with value in distribution

Chapter 7:

Measuring the total quality of the sales function

Epilogue

Notes

Index.